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Call
To Order 1-866-730-SPAS
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FAQ's
General
Questions
Where is your company located?
Where Do I find pricing for your products?
Why is pricing not posted on your site?
Why is a TAX ID or Social Security Number
required?
Payment
Questions
What Forms of payment are accepted?
Shipping
/ Delivery Questions
How much are shipping charges?
How much lead time is required to order
your products?
How long does an order usually take to
ship?
Technical
Questions
Where do I find installation instructions?
European Voltage requirements
How do the Pedicure Chairs drain the
water?
Care
& Maintenance Questions
What is the best way to sanitize after
each pedicure?
How do I clean the Cleanjet System?
Installation
Questions
Is much assembly required on my new
spa?
How does the hot and cold water hook
up to the Pedicure Chairs?
Do I need a plumber and an electrician
to install my Pedicure Chair?
Do I need to secure the base to the
floor?
Parts
& Service Questions
What if I need warranty service?
How can i get more Clean jet Caps?
General
Questions
Q.
Where is your company located?
A. We are a North American based company; however,
we ship world wide. ( United States including Hawaii
& Alaska, Canada, Mexico, Europe, Asia, South
America and the Caribbean)
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Q.
Where do I find pricing for your products?
A. All pricing is quoted directly from our office
exclusively.
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Q.
Why is pricing not posted on your site?
A. Because there are a number of different combinations
and applications that are required in putting together
your order; we want to ensure that when ordering,
all items have been addressed and the correct items
are being purchased.
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Q.
Why is a TAX ID or Social Security Number required?
A. The government of the United States and all European
governments require this information for customs clearance
at the border. This information will ensure a more
timely delivery with no stoppages or border complications.
Your personal information will only and exclusively
be used to process your order and will only be disclosed
to border officials where necessary.
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Payment
Questions
Q. What Forms of payment are accepted?
Visa & Mastercard, Wire Transfer, Direct Deposits,
Lease To Own / Finiancing. Processing fees apply to
all credit card transactions.
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Shipping
/ Delivery Questions
Q. How much are shipping charges?
A. All shipping charges for pedicure chairs and benches
are FREE curbside delivery. (CANADA & UNITED STATES
ONLY, excluding Hawaii and Alaska) Additional charges
will only apply for 'tail gate' services. All massage
and spa tables, shipping and handling charges will
need to be applied per city and state.
**For international charges, please call for freight
rates**
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Q. How much lead time is required to order your products?
A. If possible, we recommend ordering approx. 6-8
weeks in advance. We understand that sometimes this
is not always possible; however, we encourage to call
our office for current lead times…backlogs do
occur during busy seasons and may change without notice.
As a service to our clients, we offer a HOLD POLICY
where an order can be placed well in advance and we
will warehouse the product for you and ship on demand
when requested. (minimal charges may apply for extended
holding periods, please enquire with our office)
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Q.
How long does an order usually take to ship?
" Pedicure chairs approx. 4 weeks
" Pedicure Benches approx. 4-6 weeks
" Massage / Spa Tables approx. 3-4 weeks
**some
exceptions may apply. Custom and large quantity
orders may take more time. Although we strive to
offer the quickest possible service, we cannot control
the delivery times of the transportation companies
or any unforeseen weather or traffic conditions**
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Technical
Questions
Q. Where do I find installation instructions?
A. Installation instructions are enclosed with your
order and can also be found on our website on the
product pages. When you select and click on a particular
model, an information page will be display; on the
right hand side you will find a BLUE link to manuals,
specs and videos. Click on the item you are searching
and another information page will come up where you
will be able to print off for your records.
**for technical information that is not answered via
our site, please call our customer service desk**
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Q.
European Voltage requirements
A. All overseas orders will be converted and supplied
with the proper 220V requirements and all other necessary
components to suit your electrical specifications.
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Q.
How do the Pedicure Chairs drain the water?
A. There are 2 types of draining applications:
1. Standard Gravity Drain Application (Recommended)
- The Pedicure Chair is installed directly to your
floor drain if available. Underneath the chair ABS
piping and a P-trap (supplied) are connected to your
drain underneath the chair or out the back. Similar
to any standard bathtub.
2. Discharge Pump Draining Application - Due to no
drain source available, a discharge pump will be required.
The Discharge pump is factory installed in the chairs.
When the drain control knob is turned the discharge
pump will automatically turn on and drains the water
to your closest drain source.
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Care
& Maintenance Questions
Q. What is the best way to sanitize after each pedicure?
A. Always consult your local governing agency
for their specific cleaning and disinfecting requirements
and regulations for pedicure spas. Use the regulations
and requirements as a minimum for cleaning and disinfecting.
Please see owner and user manual for each chair, which
can also be found on our website on each pedicure
chairs corresponding page.
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Q. How do I clean the Cleanjet System?
A. Please see the user manual for your pedicure
chair which provides step by step instructions. Also
available is the following short instructional video
for you convenience. Click
here for Video
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Installation
Questions
Q. Is much assembly required on my new spa?
A. No not at all, the chairs are shipped in
2 parts base and chair. The chair simply bolts to
the pedicure chair base.
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Q. How does the hot and cold water hook up to the
Pedicure Chairs?
A. All hot and cold water hook ups are exposed
and located at the back of the base with 1/2"
male connections. The installation is similar to a
faucet, or any household items which require hot and
cold water.
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Q. Do I need a plumber and an electrician to install
my Pedicure Chair?
A. Yes, a qualified liscensed plumber and electrician
must do the installation, not doing so will cause
void in your warranty.
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Q. Do I need to secure the base to the floor?
A. Yes, the base should be anchored securely to the
floor. The base may be anchored by the opening in
the back of the base where ever access is convenient
for the installer.
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Parts
& Service Questions
Q. What if I need warranty service?
A. Should there be a service needed, please
contact our office first and we will provide a local
plumber or electrician to service the assistance needed.
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Q. How can I get more Cleanjet Caps?
A. Contact our office to purchase additional caps
if needed.
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