Meridian Spas: Pedicure Chairs & More

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Home > FAQ's

FAQ's

General Questions
Where is your company located?
Where Do I find pricing for your products?
Why is pricing not posted on your site?
Why is a TAX ID or Social Security Number required?


Payment Questions
What Forms of payment are accepted?


Shipping / Delivery Questions
How much are shipping charges?
How much lead time is required to order your products?
How long does an order usually take to ship?


Technical Questions
Where do I find installation instructions?
European Voltage requirements
How do the Pedicure Chairs drain the water?


Care & Maintenance Questions
What is the best way to sanitize after each pedicure?
How do I clean the Cleanjet System?


Installation Questions
Is much assembly required on my new spa?
How does the hot and cold water hook up to the Pedicure Chairs?
Do I need a plumber and an electrician to install my Pedicure Chair?
Do I need to secure the base to the floor?


Parts & Service Questions

What if I need warranty service?
How can i get more Clean jet Caps?




General Questions

Q. Where is your company located?
A. We are a North American based company; however, we ship world wide. ( United States including Hawaii & Alaska, Canada, Mexico, Europe, Asia, South America and the Caribbean)
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Q. Where do I find pricing for your products?
A. All pricing is quoted directly from our office exclusively.
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Q. Why is pricing not posted on your site?
A. Because there are a number of different combinations and applications that are required in putting together your order; we want to ensure that when ordering, all items have been addressed and the correct items are being purchased.
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Q. Why is a TAX ID or Social Security Number required?
A. The government of the United States and all European governments require this information for customs clearance at the border. This information will ensure a more timely delivery with no stoppages or border complications. Your personal information will only and exclusively be used to process your order and will only be disclosed to border officials where necessary.
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Payment Questions

Q. What Forms of payment are accepted?

A. Visa & Mastercard, Wire Transfer, Direct Deposits, Lease To Own / Financing. Processing fees apply to all credit card transactions.
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Shipping / Delivery Questions

Q. How much are shipping charges?
A. All shipping charges are quoted from our office and are based on location, weight & dimensions of shipment. Additional charges may apply to the following services: Tail Gate, Residential Delivery, Inside Delivery, White Glove & Call Ahead. Not all items are shipped from the same location and therefore more than 1 shipping rate or charge may be required. Rates and quotes are subject to change.
International shipments can be shipped both to port and to door via air and ocean. Please contact us for rates and details.
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Q. How much lead time is required to order your products?

A. If possible, we recommend ordering approx. 6-8 weeks in advance. We understand that sometimes this is not always possible; however, we encourage to call our office for current lead times…backlogs do occur during busy seasons and may change without notice.

As a service to our clients, we offer a HOLD POLICY where an order can be placed well in advance and we will warehouse the product for you and ship on demand when requested. (minimal charges may apply for extended holding periods, please inquire with our office)
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Q. How long does an order usually take to ship?
A.
" Pedicure chairs approx. 4 weeks
" Pedicure Benches approx. 4-6 weeks
" Massage / Spa Tables approx. 3-4 weeks

**some exceptions may apply. Custom and large quantity orders may take more time. Although we strive to offer the quickest possible service, we cannot control the delivery times of the transportation companies or any unforeseen weather or traffic conditions**
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Technical Questions

Q. Where do I find installation instructions?
A. Installation instructions are enclosed with your order and can also be found on our website on the product pages. When you select and click on a particular model, an information page will be display; on the right hand side you will find a BLUE link to manuals, specs and videos. Click on the item you are searching and another information page will come up where you will be able to print off for your records.
**For technical information that is not answered via our site, please call our customer service desk**
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Q. European Voltage requirements
A. All overseas orders will be converted and supplied with the proper 220V requirements and all other necessary components to suit your electrical specifications.
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Q. How do the Pedicure Chairs drain the water?

A. There are 2 types of draining applications:

1. Standard Gravity Drain Application (Recommended) - The Pedicure Chair is installed directly to your floor drain if available. Underneath the chair ABS piping and a P-trap (supplied) are connected to your drain underneath the chair or out the back. Similar to any standard bathtub.

2. Discharge Pump Draining Application - Due to no drain source available, a discharge pump will be required. The Discharge pump is factory installed in the chairs. When the drain control knob is turned the discharge pump will automatically turn on and drains the water to your closest drain source.
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Care & Maintenance Questions

Q. What is the best way to sanitize after each pedicure?

A. Always consult your local governing agency for their specific cleaning and disinfecting requirements and regulations for pedicure spas. Use the regulations and requirements as a minimum for cleaning and disinfecting. Please see owner and user manual for each chair, which can also be found on our website on each pedicure chairs corresponding page.
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Q. How do I clean the Cleanjet System?

A. Please see the user manual for your pedicure chair which provides step by step instructions. Also available is the following short instructional video for you convenience. Click here for Video
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Installation Questions

Q. Is much assembly required on my new spa?
A. No not at all, the chairs are shipped in 2 parts base and chair. The chair simply bolts to the pedicure chair base.
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Q. How does the hot and cold water hook up to the Pedicure Chairs?
A. All hot and cold water hook ups are exposed and located at the back of the base with 1/2" male connections. The installation is similar to a faucet, or any household items which require hot and cold water.
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Q. Do I need a plumber and an electrician to install my Pedicure Chair?

A. Yes, a qualified licensed plumber and electrician must do the installation, not doing so will cause void in your warranty.
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Q. Do I need to secure the base to the floor?

A. Yes, the base should be anchored securely to the floor. The base may be anchored by the opening in the back of the base where ever access is convenient for the installer.
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Parts & Service Questions

Q. What if I need warranty service?

A. Should there be a service needed, please contact our office first and we will provide a local plumber or electrician to service the assistance needed.
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Q. How can I get more Cleanjet Caps?

A. Contact our office to purchase additional caps if needed.
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